qqq5 Privacy Policy — Your Data, Protected

1Introduction

qqq5 ("we", "us", "the Platform") operates the online casino and sports betting platform at qqq5.club. This Privacy Policy describes how qqq5 collects, uses, stores, discloses and otherwise processes personal data about users ("you", "Member", "Player") who access or use our services. This policy forms part of the qqq5 Terms and Conditions, which you agreed to when creating your account.

By using qqq5, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this policy, please do not use the platform. We encourage you to review this page periodically, as we may update this Privacy Policy from time to time.

Key Privacy Commitments at a Glance

The cards below summarise the most important aspects of how qqq5 handles your data. Please read all sections of this policy for the complete picture.

2Information We Collect

qqq5 collects personal data that is necessary to operate a regulated online gaming platform, verify your identity, process your financial transactions, and provide a personalised and secure experience. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, nationality, and copies of government-issued identification documents submitted during KYC verification.
• Contact data: email address, phone number, and residential address, including city (e.g. Dhaka, Chittagong, Sylhet) and postal code.
• Financial data: deposit and withdrawal history, transaction amounts in BDT, payment method identifiers (e.g. bKash account number, Nagad number, last four digits of a card), and records of any bonuses credited or wagering activity.
• Technical data: IP address, device type and model, operating system, browser type, session timestamps, pages visited, and referring URLs. This data is collected automatically when you access the platform.
• Gameplay data: game history, bet amounts, win/loss records, session duration, and responsible gaming tool settings (e.g. deposit limits, self-exclusion status).

We collect this data directly from you (via account registration forms, KYC submissions and support requests), automatically (via cookies and server logs when you use the platform), and from third parties (such as payment processors and identity verification providers) where necessary.

3How We Use Your Information

qqq5 uses the personal data it collects for the following purposes. We only process your data where we have a lawful basis to do so, as described in Section 4 of this policy.

• Account management: to create, verify, maintain and close your qqq5 account, including processing your KYC documentation and confirming your eligibility to play.
• Transaction processing: to handle deposits, withdrawals, bonus credits and any financial adjustments to your account balance in BDT via bKash, Nagad, Rocket, Upay and card payments.
• Legal compliance: to meet our obligations under applicable law, including anti-money laundering (AML) requirements, know-your-customer (KYC) regulations, responsible gaming obligations, and any lawful requests from competent regulatory or law enforcement authorities.
• Platform security and fraud prevention: to detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, collusion and other prohibited activities that could harm you, other players, or the integrity of the platform.
• Customer support: to respond to your enquiries, resolve disputes, action complaints, and provide assistance with technical issues or account problems.
• Service improvement and personalisation: to analyse aggregate usage patterns, improve platform performance, tailor game recommendations, and — only where you have opted in — send you relevant promotional communications about bonuses, new games, and sporting events.

4Legal Basis for Processing

qqq5 processes your personal data on the following legal bases. We rely on the most appropriate basis depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract we have with you — operating your account, processing transactions, awarding bonuses and resolving disputes.
• Legal obligation: processing required to comply with our legal and regulatory obligations, including AML checks, KYC verification, responsible gaming requirements and disclosures to competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and internal analytics where our interests do not override your rights and freedoms.
• Consent: processing for optional marketing communications and non-essential cookies, where you have explicitly opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5Sharing Your Information

qqq5 does not sell your personal data. We share your personal data only where necessary and only with the following categories of recipient:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa and Mastercard, and any other payment processor integrated into the platform, for the purposes of processing deposits, withdrawals and refunds. These providers receive only the data necessary to complete the specific transaction.
• Identity verification providers: third-party KYC and age verification services that assist us in confirming your identity and age in accordance with our responsible gaming and AML obligations.
• Technology and service providers: hosting companies, cloud infrastructure providers, customer support software vendors, and analytics platforms that process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: government bodies, regulators, courts and law enforcement agencies where we are required by law to disclose information, or where disclosure is necessary to protect the rights, property or safety of qqq5, its users or others.

6Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on qqq5, your payment is processed by our integrated payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard). qqq5 does not store full card numbers or mobile banking PINs on its own servers. Payment credentials are transmitted directly to the relevant payment processor over encrypted connections, and only a non-sensitive reference identifier (such as the last four digits of a card or a masked mobile number) is retained by qqq5 for transaction record-keeping purposes.

All financial transactions on qqq5 are recorded and retained in accordance with our legal obligations under applicable anti-money laundering regulations. These records are kept securely and are accessible only to authorised qqq5 personnel and, where required by law, to competent regulatory or law enforcement authorities.

7Cookies and Tracking Technologies

qqq5 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and — where you have consented — to analyse how users navigate the site so we can improve it. The cookies we use fall into three categories:

• Essential cookies: required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of essential cookies without disabling use of the platform entirely.
• Analytics cookies: used to collect aggregated, anonymised data about how users interact with qqq5 — pages visited, session duration, and navigation paths. These cookies help us identify areas for improvement. Analytics cookies are only set with your consent.
• Preference cookies: used to remember your settings (such as language preference and display options) so you do not need to re-enter them on each visit. These are set only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the qqq5 platform. For more information on how to manage cookies, refer to your browser's help documentation.

8Data Retention

qqq5 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Privacy Policy. In practice, this means we typically retain account and transaction records for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping obligations. Gameplay logs and responsible gaming records are retained for a minimum of three years.

When your data is no longer required for the purpose for which it was collected and there is no legal obligation requiring its continued retention, we will securely delete or anonymise it. If you submit a data deletion request, we will process it within 30 days, subject to any overriding legal retention requirements.

9Data Security

qqq5 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and automated anomaly detection to flag unusual account activity.

10Your Privacy Rights

As a user of qqq5, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy. We will respond to all verifiable requests within 30 days.

• Right of access: you may request a copy of the personal data qqq5 holds about you, together with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and consent is the only lawful basis), or where the data has been unlawfully processed. This right is subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: where processing is based on your consent or a contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes. If you object to marketing, we will stop processing your data for that purpose immediately.

Please note that some rights are subject to exemptions. For example, we may be unable to delete data that we are legally required to retain. Where we cannot fulfil a request in full, we will explain the reason for any limitation in our response.

11Children's Privacy

qqq5 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe that a minor has registered on qqq5, please contact us immediately at [email protected] so that we can take prompt action.

12Third-Party Links and Services

The qqq5 platform may reference game providers, payment partners and other third-party services by name. qqq5 is not responsible for the privacy practices of any third party. Game content is delivered by licensed providers such as Pragmatic Play, Evolution Gaming, Spribe and others; their own privacy policies govern the data they process directly. We recommend that you review the privacy policy of any third-party service you interact with independently of the qqq5 platform.

13Changes to This Privacy Policy

qqq5 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will notify you by email to your registered address or via an in-platform notification before the changes take effect. Your continued use of qqq5 after any change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the updated policy, you must stop using the platform and may request account closure by contacting support.

14Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how qqq5 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days. Our support email is provided below as plain text only — it is not a clickable link.